SAIA App Terms of Service

Effective Date: June 10, 2025

1. Scope of Agreement

These Terms of Service (Terms) form a legally binding agreement between you and Moussa Harkous (the owner and operator of the SAIA App) (Moussa Harkous, we, us, or our). These Terms govern your access to and use of the SAIA mobile application and any related services or websites (collectively, the Service or SAIA). By downloading, installing, or using SAIA – or by clicking I Agree or a similar consent button – you acknowledge that you have read, understood, and agree to be bound by these Terms . If you do not agree to these Terms, you must not use the Service. This Agreement applies to all users of SAIA, including businesses and their representatives using SAIA for customer interactions. If you are using SAIA on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and in that case you will refer to the entity. You also agree that you will comply with any relevant third-party terms in connection with your use of SAIA, such as the Facebook Platform Terms, Apple App Store terms, and Google Play policies . Note: SAIA is distributed through the Apple App Store and Google Play Store and integrates with Meta platforms (e.g. Facebook/Instagram). While this Agreement is between you and Moussa Harkous (not with any third-party platform), Apple Inc. and Google LLC (and their subsidiaries) are third-party beneficiaries to these Terms and may enforce these Terms against you to the extent applicable . You acknowledge that Apple and Google bear no responsibility for the Service or its content, but they have the right to require compliance with their respective store policies.

2. Account Eligibility and Meta Account Requirements

Age and Capacity: You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a legally binding contract to use SAIA . By using the Service, you represent and warrant that you meet these eligibility requirements and that all information you provide to us is accurate and up- to-date. Meta Business Account: Because SAIA connects with Meta’s platforms, you must have a valid Meta business account (for example, an Instagram Business account or Facebook Page with business access) in good standing to use the Service. You are responsible for maintaining your Meta account and complying with all applicable Meta terms and policies (including Facebook’s Platform Terms and Community Standards, and Instagram’s terms) when using SAIA. You agree to use SAIA only with accounts for which you have the necessary authorization and permissions. We are not liable if your Meta account is inaccessible, restricted, or terminated by Meta, and any such event may limit or suspend your ability to use SAIA.

Third-Party Policy Compliance: You agree that your use of SAIA will not violate any agreements or policies that apply to you or the accounts you connect. This includes, but is not limited to, Meta’s platform policies, Apple App Store Review Guidelines, and Google Play Developer Policies. For example, you will not use SAIA in a manner that would cause Facebook/Instagram to violate their rules, or that would breach Apple’s or Google’s terms for mobile apps . We reserve the right to suspend or terminate your access to the Service if your use of SAIA causes us to violate any third-party terms or if any of your connected accounts are used in an unauthorized or unlawful way.

3. License to Use SAIA

Grant of License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non- transferable, revocable license to download, install, and use the SAIA App on your personal or business device(s) solely for your internal business purposes (namely, AI-powered customer interaction via Meta platforms). This license is provided for use of the Service as intended and permitted by these Terms. You acknowledge that we are licensing the software to you – we are not selling it – and that no ownership rights are transferred to you. Intellectual Property: Moussa Harkous (and/or our licensors) retains all right, title, and interest in and to the SAIA App, including all software, code, algorithms, content, and trademarks therein. All logos, product names, and trademarks associated with SAIA are our property (or that of our partners), and no rights or licenses are granted to use them except as needed for your lawful use of the Service. You agree not to copy, modify, distribute, or create derivative works based on any part of the Service, except as explicitly allowed by us. You also agree not to reverse engineer, decompile, or attempt to extract the source code of the app or any of its components, except to the limited extent that such activity is expressly permitted by applicable law . License Conditions: You may not rent, lease, sublicense, sell, resell, or exploit the Service in any unauthorized manner. This license is personal to you – you may not transfer it to anyone else. If you violate these Terms, or if we terminate your access to the Service, your license to use SAIA will automatically terminate. We reserve the right to revoke the license at any time if you fail to comply with these Terms. App Store Platforms: You acknowledge that these Terms are between you and us (Moussa Harkous), not with Apple or Google. However, Apple and Google are third-party beneficiaries of this Agreement and have the right to enforce these Terms against you as applicable . For example, you must use the App only as permitted by the Usage Rules in Apple’s App Store terms and the Google Play Terms of Service. You further acknowledge that Apple and Google have no responsibility for providing any support or maintenance for the SAIA App and no liability for any claims or losses relating to the App. In the event of any conflict between these Terms and the App Store or Play Store rules, those platform rules will take precedence with respect to your use of the app obtained from that platform.

4. User Responsibilities and Acceptable Use Policy

By using SAIA, you agree to use it in a responsible manner. You are solely responsible for all content and communications you generate or send using the Service and for your compliance with the law. You must ensure that your use of the Service (including any automated messages sent to customers or end-users) adheres to all applicable laws (such as anti-spam regulations, consumer protection laws, and data privacy laws) and Meta’s messaging policies. In particular, if you use SAIA to send messages to individuals, you must have any necessary consents or permissions from those individuals as required by law. We do not monitor the content of your communications, so it is your duty to only send messages that are lawful and authorized . When using SAIA, you agree that you will NOT engage in any of the following prohibited activities: Illegal Purposes: Using the Service for any unlawful purpose or to further any illegal activity . You may not violate any laws, regulations, or court orders through your use of SAIA, nor encourage or assist others to do so. Harmful or Abusive Conduct: Using the Service to harass, threaten, abuse, stalk, defame, or otherwise cause harm to any person. This includes sending messages or content that is hateful, obscene, excessively violent, discriminatory, or otherwise objectionable (for example, content that is racist, sexist, or derogatory towards any group) . Misleading or Deceptive Acts: Submitting false or misleading information, or impersonating any person or entity. You must not use SAIA to deceive anyone, engage in fraud, or communicate in a way that is intended to mislead recipients (such as phishing). Rights Infringement: Using the Service in a manner that infringes or violates the rights of others. This includes intellectual property rights (copyrights, trademarks, etc.), privacy rights, and rights of publicity of third parties. Do not upload or transmit any content that you do not have the right to use. Malicious Code and Spam: Uploading or transmitting any viruses, malware, or any other harmful code. You are prohibited from using SAIA to distribute spam, chain letters, junk mail, or any form of unsolicited mass messaging . Similarly, you must not use SAIA for phishing schemes or to introduce anything that could harm the Service’s functionality or other users’ devices. Interference with Service: Interfering with or disrupting the integrity or performance of SAIA or the data contained therein. You will not attempt to bypass any security or authentication measures, probe or test the vulnerability of our systems, or overburden the Service (for example, by launching denial-of-service attacks, flooding servers, or automating requests in a way that burdens our infrastructure) . Unauthorized Access: Attempting to gain unauthorized access to any portion of the Service, to other users’ accounts, or to any computer systems or networks associated with SAIA. This also means you must not scrape or collect data from the Service through automated means not provided by us (no unauthorized bots, spiders, or crawlers). Violation of Third-Party Terms: Using SAIA in a way that violates the policies or terms of any third- party platform or service you interact with. For example, you must adhere to Facebook/Instagram’s terms when sending messages via SAIA, and you must not use SAIA in ways that would violate Apple’s or Google’s rules for apps . Any activity that could cause us or you to be in breach of a third party’s terms is strictly prohibited. Reverse Engineering and Misuse: Attempting to decipher, decompile, reverse engineer, or otherwise access the source code or underlying algorithms of SAIA, except as permitted by law . Also, you agree not to remove any proprietary notices or labels from the App, or use any portion of the Service in an excessive or unintended manner (for instance, exploiting bugs or using SAIA in competition with us). Resale or Unauthorized Commercial Use: Selling, reselling, renting, or leasing the Service to any third party, or using SAIA to operate a service bureau or otherwise for the benefit of any unauthorized third party. The Service is meant for your company’s own use with your own customers – you should not use it to provide a competing service or in any way not permitted by us. Other Harmful Activities: Engaging in any other activity that is harmful, fraudulent, or objectionable, or that otherwise violates the spirit of these Terms. If you are unsure whether something is allowed, please contact us and obtain written permission before proceeding. We reserve the right to investigate and take appropriate action (including suspension or termination of your account) if you engage in any of the above behaviors. In addition, we may report any illegal activities to law enforcement or other appropriate authorities. Your use of SAIA must at all times be in compliance with these Terms and with all applicable laws and regulations.

5. Subscription Plans, Fees, and Payment Terms

Paid Subscription Required: SAIA is offered on a subscription basis. In order to access SAIA’s full features (including the AI-powered chat automation), you are required to purchase a subscription. We currently offer two paid tiers of service: Standard Plan: Priced at USD $19.99 per month, this plan provides core AI-powered customer interaction features using the GPT-3.5 model. It is suitable for standard customer support automation needs. Premium Plan: Priced at USD $49.99 per month, this plan includes all Standard features plus enhanced capabilities powered by the more advanced GPT-4.0 model. The Premium Plan is designed for users who require higher AI performance and accuracy. All prices are stated in United States Dollars and do not include any applicable taxes or fees that may be required by law. Depending on your location, you may be charged VAT, sales tax, or other taxes in addition to the listed price. Any such taxes will be disclosed and charged at checkout in accordance with applicable laws . Billing Cycle and Auto-Renewal: Subscription fees are billed on a monthly cycle. The billing period begins on the day you subscribe to a paid plan and recurs on the same day each month thereafter. Your subscription will automatically renew at the end of each billing period unless and until you cancel. By signing up for a subscription, you authorize us (or the applicable app store) to charge your chosen payment method for the monthly subscription fee each period until you cancel. If you subscribed through the Apple App Store or Google Play Store, the platform will charge you automatically each month through your Apple ID or Google account. The renewal charge may occur within 24 hours prior to the end of the current period at the same price (unless we have notified you of a price change, as described below). Keep your app store account information (including payment method) current to avoid interruption of service. Payment Processing: When you subscribe, you must provide a valid payment method. For in-app subscriptions, Apple or Google processes the payment on our behalf. For any direct subscriptions we may offer outside the app stores, we use accredited third-party payment processors. You agree to pay all fees and charges in a timely manner and authorize us (and our payment processors or the app store platform) to charge your payment method for the subscription fee and any applicable taxes. If your payment method fails or your account is past due, we reserve the right to suspend or revoke your access to the service until payment is successfully processed . In the case of recurring subscription charges, you remain responsible for any uncollected amounts and we may attempt to charge the payment method again as needed. You are responsible for any fees (e.g., credit card fees or foreign exchange fees) that your payment provider may impose. Cancellation: You may cancel your SAIA subscription at any time. If you subscribed via the App Store or Google Play, you must cancel through your device’s app store subscription management settings (for example, through your Apple ID or Google Play account settings). If you subscribed through our website or other direct method (if available), you may cancel by contacting us or using any account management tools we provide. Cancellation will take effect at the end of your current billing period. You will retain access to the paid features until the end of the period you have already paid for, but no further charges will be made after your cancellation is effective. We do not prorate or refund unused portions of a billing period when you cancel, except as provided below. No Refunds Policy; Exceptions: In general, all subscription charges are non-refundable, and there are no refunds or credits for partially used periods. Once a monthly period has begun, you will have access to the Service for that entire period and you will not receive a refund if you decide to stop using the Service before the period ends. We may make exceptions if required by law or in our sole discretion under certain circumstances. For example, if we terminate the Service entirely or terminate your account without cause (i.e. not due to your breach of these Terms), we may provide a pro-rated refund for the remaining unused portion of your subscription . Additionally, if you believe there has been an erroneous charge or you qualify for a refund under the policies of the platform through which you subscribed, you can contact that platform (e.g., Apple Support or Google Play Support) or us to request a review. Any approved refunds will be processed via the same method you used for payment whenever possible. Changes to Fees: Our subscription fees may change over time. We reserve the right to modify the pricing for any subscription plan. If the price of your plan changes, we will give you reasonable advance notice – for example, by email or via an in-app notification – before the next billing cycle . The new rate will apply to the next payment due from you after the notice, provided you have been given at least 30 days’ notice of the price change. If you do not agree to the new price, you must cancel your subscription before the change takes effect. By continuing to use SAIA after the price change goes into effect, you are deemed to accept the new price. Trials and Promotions: We may offer free trials or promotional subscriptions for a limited period. If we provide a trial, we will specify the duration and any other terms in the offer. Unless otherwise stated, trials and promotions are subject to these same Terms. Once a free trial period expires, you will be charged the applicable subscription fee for the plan you selected automatically, unless you cancel before the trial ends. You are limited to one free trial per person or per account (unless we indicate otherwise), and we reserve the right to modify or withdraw trial offers at any time. Third-Party Purchase Platforms: If you purchase a subscription through a third-party marketplace (such as Apple’s App Store or Google Play), the purchase and refund policies of that platform will apply. For instance, any billing inquiries or refund requests may need to be directed to Apple or Google, respectively, as we are subject to their terms for transactions. We have no ability to override the app store’s decisions regarding refunds or cancellations. Be sure to review the applicable app store’s payment terms for additional information.

6. Service Availability and Changes

Availability: We strive to keep SAIA operational and accessible at all times, but we do not guarantee 100% uptime or availability. From time to time, the Service may be unavailable or limited due to scheduled maintenance, updates, technical issues, or causes beyond our control (such as internet outages, third-party service failures, or force majeure events). You acknowledge that downtime can occur and that we shall not be liable to you for any interruption or loss of access to the Service. We will try to schedule maintenance during low-usage times and, when feasible, to provide advance notice of significant downtime. Modification of the Service: We reserve the right to modify, update, or discontinue the Service (in whole or in part) at any time, at our sole discretion . This includes adding or removing features, changing the design or functionality, or disabling certain integrations. We may do so with or without notice, although we will endeavor to give advance notice for major changes when reasonably possible. You agree that we are not liable to you or any third party for any modification, suspension, or discontinuation of SAIA or any part of it. Feature Changes and Updates: The SAIA App may be updated periodically (for example, to introduce new features, improve performance, or fix bugs). These updates may be automatically downloaded and installed on your device. By using SAIA, you agree to receive such updates. If you do not keep the app updated, some features may not function properly or security vulnerabilities may persist, for which we will not be responsible. We may also retire certain features or support for certain platforms or devices over time. We will not be liable for the removal of features or support for any platform if we decide to discontinue them as part of our Service evolution. Third-Party Dependencies: SAIA’s functionality relies on third-party systems – for example, Meta’s platforms (Instagram/Facebook messaging APIs) and OpenAI’s language model APIs – to operate. The availability of certain SAIA features may be dependent on these external services. If any third-party service becomes unavailable or if our integration is limited (for instance, due to changes in Meta’s policies or technical issues with the AI provider), SAIA’s functionality could be reduced. While we will attempt to adapt to third-party changes, you agree that we are not responsible for interruptions or losses caused by third-party service outages or changes. In the event that a key integration is deprecated or terminated by a third party, we will try to inform you and may attempt to find alternatives, but we might ultimately need to modify or discontinue related features. Safety and Integrity: We reserve the right to restrict or limit access to the Service for any user if we believe such action is necessary to protect the security, integrity, or performance of SAIA or the safety of any other users, third parties, or the public . This means, for example, if one user’s usage is causing technical strain or if we suspect an account has been compromised or is being used for abuse, we may throttle that account’s activity, temporarily suspend it, or take other appropriate measures. We also reserve the right to refuse registration of any account or to disable any username, if we determine (in our discretion) that such restriction is warranted to prevent misuse of the Service. No Liability for Changes: You understand that SAIA is an evolving service. Any new feature that changes, augments, or removes current functionality is subject to these Terms. We are not liable for any consequences resulting from changes to the Service, including any effect on your business or operations. It is your responsibility to stay informed of any notices we send about changes, and to adjust your use of the Service accordingly.

7. Data Use and Privacy

Your privacy is very important to us. Our collection, use, and sharing of personal information in connection with your use of SAIA are governed by our Privacy Policy (the Privacy Policy). By using the Service, you agree to the collection and use of information about you, your account, and (if applicable) your end- users or customers by us as described in the Privacy Policy. We strongly encourage you to read the Privacy Policy, as it is incorporated into these Terms by reference . Privacy Policy: The Privacy Policy outlines what data we collect from you (such as registration information, usage data, and content you provide), how we use and protect that data, and with whom we may share it. It also describes your rights and choices regarding your personal data. Please review the SAIA Privacy Policy to understand our practices. By accepting these Terms, you acknowledge that you have reviewed our Privacy Policy. If you do not agree with our data practices, do not use the Service. Use of User Data: When you use SAIA, you may input or upload content, including messages, questions, customer information, and other data (User Data). You retain ownership of your User Data. You grant us a license to use, process, transmit, and store your User Data for the purposes of operating and providing the Service to you and to improve the Service. For example, we will process messages through our AI system to generate automated responses on your behalf. We will handle your User Data in accordance with our Privacy Policy and applicable data protection laws. We do not claim any ownership over the content you provide to SAIA; however, you are responsible for ensuring you have all necessary rights (from your customers or others) to use that content with our Service. You also agree that we may anonymize or aggregate data (so it no longer identifies you or any individual) and use it to analyze and improve SAIA’s performance and features. Data on Third-Party Services: Because SAIA connects to Meta platforms, certain data (such as messages or account information) may be transmitted through or stored on Facebook/Instagram’s systems as well. Your use of those platforms via SAIA is also subject to Meta’s privacy and data policies. We are not responsible for how Meta or other third-party services handle data that you or we transmit to them as part of SAIA’s functionality. Please review your agreements with those services for information on their data practices. User Obligations (Data Protection): If you are using SAIA to interact with your customers or collect personal data from individuals, you may have obligations under privacy laws (such as GDPR, CCPA, or other regulations). You are responsible for complying with any laws that apply to the personal data you collect or process using SAIA. This may include obtaining necessary consents for contacting individuals, honoring opt-out requests, and maintaining a privacy policy of your own that explains your data practices to your customers. We process data on your behalf as a service provider or data processor (as defined under certain laws), which means we will not use your customer data for our own purposes except as permitted by you and as described in our Privacy Policy. If needed for compliance, you may request a Data Processing Addendum (DPA) from us to further govern our handling of personal data on your behalf. Security: We implement measures to protect your data; however, no system is 100% secure. You are responsible for maintaining the security of your account credentials and for any actions taken using your account. Notify us immediately at moussa@furrbud.com if you suspect any unauthorized access to your account or any breach of the Service’s security.

8. Termination and Suspension

Your Right to Terminate: You are free to stop using SAIA at any time. You may delete the SAIA App from your devices, and if you wish to permanently close your SAIA account, you may do so by contacting us or using any account deletion function we provide (if available). Termination of your account will be effective once we process your request. Keep in mind that simply uninstalling the app or canceling a subscription does not automatically delete your account or data – please ensure you clearly request account deletion if that is your intention. If you cancel your subscription or terminate your account, you will lose access to the Service and any data or content (including conversation history or configuration settings) associated with your account after the effective date of termination. We strongly recommend that you export or save any important data before terminating your account. Once an account is deleted, we cannot guarantee retrieval of your data. Our Right to Terminate or Suspend: We reserve the right to suspend or terminate your access to SAIA (in whole or in part) at any time for any reason, at our discretion, with or without notice to you . Without limiting the foregoing, we may suspend/terminate your account if: (a) you violate these Terms or any applicable law; (b) your use of the Service poses a security risk or could adversely impact the Service or other users; (c) we suspect fraudulent, abusive, or unlawful activity associated with your account; (d) required by requests from law enforcement or other government agencies; or (e) we discontinue the Service (in which case, we will provide notice as described in Section 6). In most cases of minor violations, we will attempt to provide a warning or notice before terminating, but we are not obligated to do so. If we terminate your account due to your breach of these Terms or misconduct, we are not required to refund any fees you have paid; any prepaid subscriptions will be forfeited. We may also ban you from creating a new account or otherwise using the Service in the future. For example, if we disable your account for violating the Acceptable Use Policy, you are prohibited from creating another account in your name or on behalf of someone else to circumvent that termination . In the event we suspend your account (rather than terminate), we may reactivate it once the issue is resolved, but we have no obligation to do so unless legally required. During suspension, your ability to access your account or use the Service will be restricted. Effect of Termination: Upon any termination of this Agreement or your account, the rights and licenses granted to you will immediately end. You must cease all use of SAIA, and uninstall the app from your devices. Any data associated with your account may be permanently deleted following termination or account closure in the normal course of business . It is your responsibility to back up any data that you wish to retain before terminating your account. We are not liable to you for compensation, indemnity, or reimbursement of any kind upon termination of the Service, whether such termination was voluntary or involuntary. Certain provisions of these Terms which by their nature should survive termination will continue to apply even after termination. These include, but are not limited to, provisions relating to intellectual property ownership, disclaimers of warranties, limitations of liability, indemnification, governing law, and any licenses you have granted to us (such as the right to use feedback). All outstanding payment obligations you owe (if any) will also survive termination. Inactive Accounts: We encourage active use of SAIA. If your account remains completely inactive for an extended period (for example, if you do not log in or use the Service at all for twelve (12) consecutive months), we reserve the right to deem your account as inactive. In such cases, we may, in our discretion, suspend or terminate the inactive account. We will endeavor to notify you (for instance, by email to the address associated with your account) before terminating an inactive account, providing an opportunity for you to log in or respond to keep it active . If no response is received within the specified notice period (e.g., 30 days from our notice), we may proceed to close the account and delete associated data. We are not liable for any loss of data or content due to the termination of an inactive account, so please keep your account active if you wish to retain access.

9. Disclaimers of Warranties

USE AT YOUR OWN RISK: You expressly understand and agree that your use of the SAIA Service is at your sole risk. The Service is provided on an AS IS and AS AVAILABLE basis without warranties or conditions of any kind, whether express, implied, or statutory . We disclaim all warranties to the fullest extent permitted by law, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty or representation that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, or that it will be uninterrupted, error-free, secure, or free of harmful components. In particular, while SAIA aims to provide useful AI-generated interactions, we do not guarantee the accuracy, completeness, or usefulness of any responses or content generated by the AI. You understand that the AI may occasionally produce incorrect or inappropriate suggestions, and you are responsible for reviewing and deciding whether to use any output from SAIA. No information or advice (whether oral or written) obtained by you from us or through the Service shall create any warranty not expressly stated in these Terms. We do not warrant that defects will be corrected or that the Service will be available at any given time or location, nor do we warrant the reliability or quality of any communications or information obtained through SAIA. Third-Party Services: Any third-party services, content, or integrations (including Meta’s platforms or OpenAI’s API) that you access through SAIA are not under our control, and we make no warranties regarding those third-party services. Your dealings with third-party providers are solely between you and them. We provide no guarantee for any third-party content or services, and we are not responsible for any issues caused by third-party platforms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such cases, any statutory warranties are limited to the minimum scope and duration permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, Moussa Harkous and any affiliated parties (including any officers, employees, agents, or partners) shall not be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever, or any loss of profits, revenues, business opportunity, goodwill, data, or other intangible losses, arising out of or related to your use of (or inability to use) the Service . This limitation of liability applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. In particular, we will not be liable for: (a) any errors, mistakes, or inaccuracies of content or results obtained through SAIA; (b) any personal injury or property damage resulting from your access to or use of the Service; (c) any unauthorized access to or use of our servers or of any personal or financial information stored therein; (d) any interruption or cessation of transmission to or from the Service; (e) any bugs, viruses, Trojan horses, or other harmful code that may be transmitted through the Service by any third party; (f) any content or conduct of any third party on the Service; or (g) any loss or damage of any kind incurred as a result of the use of any content posted, sent, or otherwise made available via the Service. Cap on Liability: To the extent that any liability is not legally excludable, the total aggregate liability of Moussa Harkous to you for all claims arising out of or relating to these Terms or your use of the Service shall not exceed the amount you paid to us (if any) for the Service in the six (6) months immediately preceding the event giving rise to liability, or one hundred U.S. dollars (USD $100), whichever is lower . If you have not paid any amount (for example, if you are on a free trial or free plan), our total liability shall not exceed USD $100. This limitation is cumulative and not per-incident. Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under applicable law. For example, some jurisdictions do not allow the exclusion of liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, and if those laws apply to you, nothing in this Section will exclude our liability for such matters. Similarly, if any consumer protection law in your jurisdiction specifies a different liability structure, that law may prevail over the limitations set forth above. However, in all cases, our liability will be limited to the fullest extent permitted by law. You acknowledge and agree that the disclaimers and the limitations of liability set forth in Sections 9 and 10 are fundamental elements of this agreement, and that we would not be able to provide the Service on an economically feasible basis without such limitations.

11. Governing Law

This Agreement and any dispute or claim arising out of or in connection with the Service shall be governed by and construed in accordance with the laws of the applicable jurisdiction. In principle, and to the extent not overridden by other mandatory law, the laws of the jurisdiction where Moussa Harkous is organized or resides will apply, without regard to its conflict of law principles. However, if you are using the Service as a consumer in a country that provides you with certain mandatory rights under local consumer protection or data protection laws, nothing in these Terms will affect your rights under those local laws. In such cases, you may additionally have rights or remedies under the law of your country of residence. We make no representation that SAIA or these Terms are appropriate or available for use in every location. If you choose to use the Service from a location outside of our primary operating jurisdiction, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Jurisdiction and Dispute Resolution: In the event of a dispute between you and us, we encourage you to contact us first to seek an informal resolution. Typically, our support team can address most concerns. If we cannot resolve a dispute informally, and unless prohibited by law, you and we agree that any legal claim will be brought in a court of competent jurisdiction. If not otherwise specified by mandatory law, the courts that typically would have jurisdiction (for example, the courts in the country or city of our business registration) shall be the venue for disputes. Each party consents to the exercise of personal jurisdiction by such courts. Notwithstanding the above, either party may seek injunctive relief or other equitable remedy in any appropriate forum as necessary to prevent irreparable harm. No Trial by Jury / No Class Actions: To the extent permitted by law, you agree to waive any right to a trial by jury in any legal proceeding arising out of or related to these Terms or the use of the Service. You also agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. (Note: If you reside in a jurisdiction that does not allow the waiver of class action rights or jury trials, this paragraph may not apply to you.)

12. Indemnification

You agree to indemnify, defend, and hold harmless Moussa Harkous, his affiliates, and any officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise from or relate to: (a) your use or misuse of the Service; (b) your violation of these Terms or of any law or regulation; (c) your infringement of any rights of a third party, including intellectual property, confidentiality, or privacy rights; or (d) any content or data you transmit using SAIA (including the content of the messages you send to your customers). This means you will pay any amount of money that a court or arbitrator awards or that you agree to in settlement of such claims, and any reasonable expenses incurred by the indemnified parties in defense of such claims. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim. You agree not to settle any such matter without our prior written consent. Your indemnification obligation will survive the termination of these Terms and your use of the Service.

13. Changes to these Terms

Right to Update: We may modify or update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms within the app or on our website and by updating the Effective Date at the top of this document. In certain cases, we may also send you a notice via email or within the Service. It is your responsibility to review these Terms periodically. Acceptance of Changes: Any revised Terms will supersede all previous versions. By continuing to use SAIA after updated Terms have been posted, you are indicating that you agree to be bound by the revised Terms . If you do not agree to any update, you must stop using the Service and, if applicable, cancel your subscription and terminate your account. Except as otherwise provided in Section 11 (Governing Law) regarding changes required by law, no change to these Terms will apply retroactively. We understand that changes to terms can significantly affect your rights. If a change is made for legal reasons or to introduce new features or services, it may become effective immediately. In other cases, we will provide advance notice and a clear effective date. If you’ve provided us with a valid email address, we may use it to notify you of upcoming changes. Please ensure our emails are not filtered out.

14. Miscellaneous Provisions

Entire Agreement: These Terms (together with the Privacy Policy and any other guidelines or agreements expressly incorporated by reference) constitute the entire agreement between you and us regarding the Service, and they supersede any prior agreements, understandings, or arrangements (whether oral or written) relating to the subject matter. Any additional or different terms you seek to impose (for example, via a purchase order or in correspondence) shall have no effect unless expressly agreed to in writing by us. No Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of our right to enforce it later. Similarly, a waiver of one breach or default by you does not constitute a waiver of any subsequent breach or default. All waivers must be in writing (either a formal written statement or an email from us) to be effective. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect . The invalid provision will be deemed modified in a manner that both reflects the original intention of the provision (as permitted by law) and is enforceable, or if that is not possible, it will be deemed severed from these Terms. Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempted assignment by you without consent will be null. We may assign or transfer our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, sale of assets, or by operation of law, or otherwise at our discretion, and we will notify you if such transfer occurs. No Agency: No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms or your use of the Service . You are independent and solely responsible for your own actions and business. You do not have any authority to bind us in any respect. Third-Party Beneficiaries: Except as expressly provided in these Terms, there are no third-party beneficiaries to this Agreement. Only you and we have rights to enforce these Terms. (The only exceptions are Apple and Google, as noted in Section 3, who are third-party beneficiaries with the right to enforce the provisions of these Terms against users of the App obtained through their respective stores .) Force Majeure: We will not be liable for any failure or delay in our performance under these Terms (including providing access to the Service) due to any cause beyond our reasonable control, such as war, strikes, natural disasters, embargoes, epidemics, power or Internet outages, or acts of government. Interpretation: Section headings in these Terms are for convenience only and have no legal or contractual effect. Words like including or for example shall be deemed to be followed by without limitation. If these Terms are translated into another language and there is a discrepancy between the English text and the translation, the English version will prevail to the extent not prohibited by local law.

Contact and Notices: We may send you official notices regarding the Service or these Terms by email (to the address associated with your account), by postal mail (to any address you have provided), or by postings within the SAIA App or on our website. You are deemed to have received a notice when we send it or post it, whichever occurs first. It is your responsibility to keep your contact information (especially your email) up to date in your account settings. You agree that electronic communications (such as email or in-app notices) shall satisfy any legal communication requirements, including that such communications be in writing.

15. Contact Information

If you have any questions, concerns, or feedback about these Terms or the Service, please feel free to contact us. You can reach us by email at moussa@furrbud.com. We will do our best to respond to your inquiry in a timely manner. You may also contact us by mail at the following address (if needed for official correspondence or legal notices): Moussa Harkous – SAIA App Support FurrBud (Moussa Harkous) [Physical Address] (If applicable, insert mailing address here) (Please note that the above physical address is provided for notice purposes only. SAIA is a digital service, and email is typically the fastest way to reach us.) By using the SAIA App, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. Thank you for choosing SAIA to automate and enhance your customer interactions. We value your trust and look forward to supporting your business with our AI-powered services.